At Shafia Food Company, we strive to ensure that our customers are completely satisfied with their purchases. Please read our Cancellation and Refund Policy carefully to understand how we handle cancellations and refunds.

1. Cancellation Policy

1.1 Notification of Cancellation:

• If you decide to cancel your order, you must notify Shafia India within 30 minutes of placing the order.
• Notification can be done by phone or email, preferably by email.
• Please quote your order number in the cancellation request.

1.2 Cancellation by Shafia India:

• Shafia India may cancel an order if the product is not available for any reason.
• In such cases, we will notify you and return any payment that you have made.

1.3 Refund Process:

• If the cancellation is made within the stipulated time and accepted by Shafia India, we will refund or re-credit your debit or credit card with the full amount.
• This refund includes the initial delivery charge (where applicable) that you paid for the delivery of the goods or services.

1.4 Refund Timeframe:

• Refunds may take up to 2 weeks to process, depending on the mode of payment collection.

2. Refund Policy

2.1 No Return Policy:

• We have a strict No Return Policy.
• Once the product is delivered and accepted, it cannot be returned.

2.2 Exceptions:

• Refunds will only be issued in the case of cancellations made within the allowed timeframe as mentioned above.
• In the event of receiving damaged or incorrect products, please contact us immediately for resolution.

3. Contact Us

If you have any questions or concerns about our Cancellation and Refund Policy, please contact us . Our customer service team is here to assist you and ensure that your shopping experience with Shafia India is satisfactory.

We appreciate your understanding and cooperation.

Last Updated: 31th May 2024