Thank you for shopping at Shafia Food Company. We are committed to providing you with a seamless shopping experience, including efficient and reliable shipping services. Please read our Shipping Policy carefully to understand how we process and deliver your orders.

1. Order Processing

1.1 Processing Time:

• Orders are typically processed and shipped within 1-2 business days after payment confirmation.
• Orders are not processed or shipped on weekends or holidays.

1.2 Order Confirmation:

• Once your order is processed, you will receive a confirmation email with your order details and tracking information.

2. Shipping Methods

2.1 Domestic Shipping:

• We offer domestic shipping within India.
• Our primary shipping partners include Delhivery and Ecom Express.
• Depending on your location, orders are typically delivered within 5 to 10 business days after shipment.

2.2 International Shipping:

• At this time, we do not offer international shipping. We apologize for any inconvenience this may cause.

3. Shipping Rates

3.1 Domestic Shipping:

• Shipping rates for domestic orders are calculated based on the weight and dimensions of your items, as well as your location.
• Shipping charges will be displayed at checkout before you complete your purchase.

3.2 International Shipping:

• As we do not offer international shipping, international shipping rates do not apply.

4. Order Tracking

4.1 Tracking Information:

• Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your shipment online.

4.2 Tracking Updates:

• Please note that tracking information may not be immediately available after shipment. It may take up to 1-2 business days for tracking updates to appear.

5. Shipping Address

5.1 Accuracy:

• Please ensure that your shipping address is accurate and complete to avoid any delays or delivery issues.
• We are not responsible for lost or undelivered packages due to incorrect shipping addresses provided by the customer.

5.2 Changes:

• If you need to make changes to your shipping address after placing your order, please contact us immediately.
• We will do our best to accommodate your request, but we cannot guarantee that changes can be made after your order has been processed.

6. Delivery Issues

6.1 Delayed Shipments:

• While we strive to deliver your orders in a timely manner, please note that delivery times may vary depending on factors such as weather conditions, holidays, and shipping carrier delays.
• We appreciate your patience and understanding in such situations.

6.2 Lost or Damaged Packages:

• If your package is lost or damaged during transit, please contact us immediately so that we can assist you in filing a claim with the shipping carrier and arranging for a replacement or refund.

7. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at [+91 99795 50421]. Our customer service team is here to assist you and ensure that your shopping experience with Shafia India is a positive one.

8. Changes to this Policy

We reserve the right to update or change our Shipping Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically for any updates or changes.

By placing an order with Shafia India, you acknowledge that you have read, understood, and agree to our Shipping Policy.

Last Updated: 30th May 2024